This Privacy Policy explains how iLand Homes Ltd (“iLand Homes”, “we”, “us” or “our”) collects and processes personal data when you visit our websites, contact us, enquire about a property, request a viewing, ask us to market a property, or otherwise use our rental, sales and related real-estate services.
For the processing described here, iLand Homes Ltd is generally the data controller. This Policy applies to our current rental website, our sales website, our communications channels and associated services. It should be read together with any more specific privacy information we give you when collecting data.
1. Personal data we collect
Depending on how you interact with us, we may collect:
- Identity and contact data: name, email address, telephone and WhatsApp number, address, preferred language and communication preferences.
- Property-search data: preferred locations, property type, budget, bedrooms, household needs, intended move date, pet requirements, viewing availability and feedback about properties.
- Owner and property data: ownership and mandate information, property address, description, availability, pricing, photographs, keys/access arrangements and information required to market or manage an instruction.
- Transaction and eligibility data: offer and negotiation records, lease or sale-related information, proof of identity, residency or financial information where reasonably required for a proposed transaction, compliance checks or by a professional adviser.
- Communications: emails, call notes, website enquiries, WhatsApp and social-media messages, viewing requests, preferences and records of our follow-up.
- Technical and usage data: IP address, browser and device information, referring page, timestamps, server logs, cookie identifiers and interaction with property links.
- Public and third-party data: information from property owners, landlords, tenants, purchasers, sellers, referrers, portals, public registers, professional advisers and publicly available sources.
Please do not send sensitive information unless we specifically request it and explain why it is needed. If you give us personal data about another person, you should have authority to do so and make this Policy available to them.
2. How we use personal data
We process personal data only where we have a lawful basis. Depending on the circumstances, we use it to:
- respond to enquiries and understand your property requirements;
- identify, recommend and send suitable properties;
- arrange and administer viewings, offers, negotiations, rentals and sales;
- market a property and communicate with prospective tenants or purchasers;
- verify availability, maintain property records and manage owner instructions;
- prepare for or perform an agreement with you;
- operate our websites, secure our systems, prevent misuse and diagnose faults;
- maintain business records, improve service quality and train our team;
- establish, exercise or defend legal claims and comply with legal, regulatory, tax, accounting and law-enforcement obligations;
- send relevant property alerts or marketing where you have consented or where otherwise permitted by law.
Our lawful bases may include your consent; steps requested before entering into, or performance of, a contract; compliance with a legal obligation; and our legitimate interests in operating and protecting an effective real-estate business, provided those interests are not overridden by your rights.
3. Property matching and automated support
We may use software to organise enquiries, compare stated preferences with property information, prioritise follow-up and suggest potential matches to our team. These tools support our agents. We do not intend to make decisions producing legal or similarly significant effects about you solely through automated processing without appropriate safeguards and a lawful basis.
4. WhatsApp, telephone and social media
If you communicate through WhatsApp or another third-party platform, that provider processes information under its own terms and privacy policy. WhatsApp messages and delivery information may pass through Meta’s WhatsApp Business Platform and approved service providers before being stored in our customer and property systems. Avoid sending highly sensitive documents through social messaging unless our team has confirmed an appropriate method.
5. Who receives personal data
We do not sell personal data. Where reasonably necessary for the purposes above, we may disclose it to:
- our employees, authorised agents and contractors;
- property owners, landlords, sellers, prospective tenants or purchasers, limited to what is appropriate for the transaction;
- lawyers, notaries, banks, insurers, valuers, inspectors, contractors and other professional advisers involved at your request or in a transaction;
- website hosting, cloud, communications, CRM, analytics, storage, security and IT service providers acting for us;
- property portals and advertising platforms when marketing an instructed property;
- regulators, courts, law-enforcement, tax authorities and public bodies where required or permitted by law;
- a buyer, successor or adviser in connection with a genuine restructuring, merger or transfer of our business, subject to confidentiality safeguards.
6. International transfers
Some technology and communications providers may process data outside Mauritius. Before making a transfer, we take reasonable steps required by applicable law, which may include assessing the destination, using contractual safeguards, relying on an approved transfer mechanism or obtaining explicit consent where appropriate. You may contact us for information about safeguards relevant to your data.
7. Cookies and website technology
Our website may use strictly necessary cookies for security, sessions, form submission and core operation. We may also receive basic server-log information. We will not use non-essential analytics, advertising or profiling cookies without any notice or consent required by applicable law. Browser settings can block cookies, although essential site functions may then stop working.
8. Retention
We keep personal data only as long as reasonably necessary for its purpose, including legal, accounting, reporting, dispute and fraud-prevention needs. We consider the data’s nature, sensitivity, volume, risks and applicable limitation periods.
As an indicative schedule, routine enquiries and matching preferences may be kept for up to 24 months after the last meaningful interaction; unsuccessful application or viewing records for up to 12 months; technical logs generally for up to 90 days; and completed transaction, mandate and financial records for up to 7 years or any longer period required by law. Marketing contact data is kept until you opt out or it becomes obsolete; a minimal suppression record may be retained to honour an opt-out. We may retain information longer where a dispute, investigation or legal obligation requires it, and may anonymise data so it no longer identifies you.
9. Security
We use reasonable organisational and technical safeguards appropriate to the risk, including access controls, authentication, backups, staff confidentiality, provider controls and system monitoring. No internet or storage system is completely secure. If a personal-data breach creates a legally reportable risk, we will notify the Data Protection Commissioner and affected people as required.
10. Your rights
Subject to applicable conditions and exceptions, you may have the right to:
- be informed about our processing and request access to your personal data;
- have inaccurate or incomplete data corrected;
- request erasure or restriction of processing;
- object to processing based on your particular situation;
- object at any time to direct marketing, including related profiling;
- receive eligible data in a structured, commonly used, machine-readable format and request portability;
- not be subject to certain solely automated decisions with significant effects;
- withdraw consent at any time, without affecting earlier lawful processing;
- complain to the Mauritius Data Protection Commissioner.
To exercise a right, contact us using the details below and describe your request. We may ask for information necessary to confirm identity and authority. We aim to respond within the period required by law. Rights are not absolute, and we will explain any lawful reason for refusing or limiting a request.
11. Direct marketing
You can stop property alerts or marketing at any time by replying “STOP”, using an available unsubscribe method, or contacting us. Service messages about an active enquiry, viewing or transaction are not marketing. Opting out of marketing does not require us to erase records we must retain for another lawful reason.
12. Children
Our services are intended for adults. We do not knowingly collect children’s data through the website for marketing. Where information about a child is relevant to a family’s housing requirements, it should be provided by a parent or guardian and limited to what is necessary.
13. External websites
Links to property portals, maps, social platforms and other external services are provided for convenience. Those organisations control their own processing, and their privacy notices apply when you use their services.
14. Changes to this Policy
We may update this Policy to reflect changes in our services, technology or law. The current version and effective date will be posted here. We will provide additional notice where a material change requires it.
15. Contact and complaints
For privacy questions or requests, contact:
iLand Homes Ltd
BRN C22191190
Registered office: Mauritius
Email: sales@iland.homes
Telephone/WhatsApp: (+230) 5719 9900
You may also complain to the Data Protection Office of Mauritius. We would appreciate the opportunity to address your concern first, but you are not required to contact us before approaching the regulator.